Terms of online sales

  1. Age Restriction — Customers must be 18+ to purchase wine. By placing an order, you confirm that you are of legal drinking age in Australia.
  2. Compliance with Laws — Wine Raising complies with all Victorian and Australian liquor licensing laws.
  3. Order Processing — Orders are processed in collaboration with our wine partners, who manage stock and fulfilment.
    4. Shipping & Delivery — Deliveries are handled by third-party providers. Shipping times and costs are subject to partner policies.
  4. Returns & Refunds — Due to liquor laws, returns are only accepted in cases of damage or incorrect orders. Customers must contact support within 7 days of receiving their order.
  5. Responsible Service of Alcohol — Wine Raising and its partners promote responsible alcohol consumption.

Wine Raising Terms and Conditions

Effective Date: 03/04/2025
  1. Introduction — Welcome to Wine Raising ("we," "our," or "us"). By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read them carefully.
  2. Eligibility — You must be at least 18 years old to use our services. By placing an order, you confirm that you are of legal drinking age in your state or territory.
  3. Account Registration — To start a fundraiser or make a purchase, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities under your account.
  4. Fundraising Campaigns
    1. Campaign Creation: Fundraisers can create campaigns to raise funds by promoting wine sales.
    2. Responsibilities: Fundraisers must provide accurate information about their campaigns and ensure compliance with applicable laws and regulations.
  5. Product Information — We offer a curated selection of wines. While we strive for accuracy, we do not warrant that product descriptions or other content are error-free.
  6. Orders and Payments
    1. Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel orders at our discretion.
    2. Pricing: Prices are listed in Australian dollars and include applicable taxes unless stated otherwise.
    3. c. Payment: Payments must be made at the time of order via the payment methods we provide.
  7. Shipping and Delivery
    1. Shipping Partners: Deliveries are managed by our partners and their delivery networks or third-party providers.
    2. Delivery Times: Estimated delivery times are provided but are not guaranteed. Delays may occur due to unforeseen circumstances.
    3. c. Shipping Costs: Shipping costs are calculated at checkout and may vary based on location and order size.
  8. Returns and Refunds
    1. Returns: Due to liquor laws, returns are only accepted in cases of damage or incorrect orders. Contact us within 7 days of receiving your order.
    2. Refunds: Approved refunds will be processed to the original payment method within a reasonable timeframe.
  9. Age Verification and Delivery Acceptance
    1. Age Verification: At the time of purchase, you may be required to provide valid identification to verify your age. Acceptable forms of ID include a driver's license, passport, or proof of age card.
    2. Delivery Acceptance: An individual aged 18 or over must be present to accept the delivery. Couriers will request valid ID upon delivery to confirm age. If no eligible person is available, the delivery will not be completed, and you may incur additional fees for re-delivery or cancellation.
    3. c. Customer Responsibility: By completing a purchase, you acknowledge that you are legally permitted to buy alcohol and that providing false information may result in legal consequences.
  10. State and Territory-Specific Regulations — Alcohol sales and deliveries in Australia are subject to state and territory regulations. Compliance with these laws is mandatory:
    1. New South Wales (NSW): Online alcohol sales must adhere to the Liquor Act 2007. It is illegal to supply alcohol to persons under 18. Specific requirements include displaying the liquor licence number and a statutory notice on the website.
    2. Victoria (VIC): Under the Liquor Control Reform Act 1998, supplying alcohol to a person under 18 is an offence. Penalties apply for non-compliance.
    3. Queensland (QLD): Interstate suppliers can sell alcohol online to Queensland residents if storage, distribution, and payment occur outside Queensland.
    4. South Australia (SA): The Liquor Licensing Act 1997 prohibits supplying liquor to persons under 18.
    5. Western Australia (WA): Online alcohol sales must comply with the Liquor Control Act 1988. Specific regulations may apply.
    6. Tasmania (TAS): The Liquor Licensing Act 1990 makes it an offence to deliver alcohol to anyone under 18.
    7. Australian Capital Territory (ACT): Online alcohol sales must comply with the Liquor Act 2010. Specific regulations may apply.
    8. Northern Territory (NT): Online alcohol sales must comply with the Liquor Act 2019. Specific regulations may apply.
  11. Intellectual Property — All content on our website, including text, graphics, logos, and images, is our property or that of our content suppliers and is protected by Australian and international copyright laws.
  12. Limitation of Liability — To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services.
  13. Governing Law — These Terms are governed by the laws of Queensland, AustraliAny disputes will be resolved in the courts of Queensland.
  14. Changes to Terms — We may update these Terms from time to time. Changes will be effective upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms.
  15. Liquor licence — 96163
  16. Contact Us — For questions or concerns about these Terms, please contact us at:
    1. Email: [email protected]
    2. Phone: 1300 55 44 35
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